Anti-Spam Policy

MailFresh has a strict anti-spam policy. User accounts will be terminated if they send unsolicited email messages. Please report any suspected abuse to abuse@mailfresh.com. ISPs and Blacklists Administrators may also contact us at abuse@mailfresh.com. Please forward the complete email in question, including headers. You may also call 1-888-545-1106 to report abuse. MailFresh will take the appropriate action against the sender of the email in question in accordance with our anti-spam policy.

All users of MailFresh Services must agree to sending only permission-based email as part of compliance with our Service Agreement. All email recipients must have opted-in to receive communications from the sending organization, in accordance with our anti-spam policy. An opt-in can occur either via a signup form on a website, at a point-of-sale signup form, or on a physical signup sheet. Any opt-in form should include a clear description of what will be sent and how often it will be sent. Purchased lists may not be used within the MailFresh system, regardless of the source or permission status.

As a user of MailFresh, you may not:

  • harvest emails from websites
  • purchase lists (whether they are opt-in or not)
  • have a pre-checked field on your subscription form
  • have a subscription form that subscribe’s users to an unrelated list
  • send out unrelated offers or unrelated content to your newsletter list
  • add an email address into a list without the subscriber’s permission
  • email someone who has requested to be removed from your list
  • utilize a list older than 6 months without reconfirming the recipient’s subscriptions

Policy Enforcement

MailFresh has a strict anti-spam policy. The strict measures we take to enforce our anti-spam policy include, but are not limited to:

  • Reviewing and monitor large list imports. This includes a review of the list source, list age, collection methods, and confirmation practices.
  • Reviewing messages sent to more than 10,000 recipients.
  • Utilizing a content-checking utility to screen and flag any message that contains words common to unsolicited emails.
  • Potential requiring users to initial the following statement prior to each send: I certify with my initials that all recipients granted their permission to be sent this message.
  • Maintaining the IP address and date subscribed for every new subscriber.
  • Insuring every email, whether text or HTML, contains a mandatory unsubscribe/opt-out link at the bottom of the message. This unsubscribe link cannot be removed.

Procedure for Handling Complaints

We have a strict anti-spam policy. Your account will be immediately terminated if you send spam. Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing. MailFresh is intended for businesses and organizations that have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our no tolerance, anti-spam policy. Using the system to send out emails to addresses obtained in any way other than a subscriber opting-in to your list may incur a $100.00 (US) charge per substantiated incident (i.e., per email) in accordance with state and federal regulations.

To determine whether you have violated our anti-spam policy, we will:

  • Review the content of the message in question
  • Review your subscriber list for patterns common to harvested lists
  • Review the spam complaint
  • View the records to see when the subscriber was subscribed and their IP address

Procedure for Handling False Positive Complaints

We realize it is possible that those who have subscribed to your mailings may have forgotten that they have subscribed. For this reason, we keep the IP address and date of subscription for all new subscribers. If we receive a complaint from a subscriber for which we have a record of their subscription, and the email sent to them contained the content they subscribed to, then we will notify the subscriber of the date and the computer from which they subscribed, and provide a link for that subscriber to unsubscribe from your list. Upon this type of complaint, we will notify you of the complaint, explain the action taken, and review your website and may suggest changes to the notifications or descriptions you provide when subscribers sign up for your lists.

If a subscriber who makes a complaint did not sign up through your site (i.e., was imported into the system) no IP record or date of subscription will be available. In this case, we will investigate the situation, look at the email in question, and if it is determined that you may be sending Unsolicited Commercial Email (UCE), and are in violation of our anti-spam policy, we will immediately disable the sending function on your account and will contact you by email and/or phone. As soon as we hear from you and are able to verify that the subscriber was indeed an opt-in subscriber, we will remove the sending-block.

Report Spam

Do not hesitate to report suspected abuse of our services to MailFresh’s abuse desk. Use the form below/on the left/on the right (please indicate the campaign ID indicated on the email header).

For customers who wish to receive feedback as well as those who no longer want to be part of MailFresh’s user list, simply provide your email address (optional) as well as other contact information in your report. Your email address will be used in the investigation of the suspected instance of abuse.

MailFresh Campaign ID

First Name

Last Name

Email

Paste Original Source Email

Comments, Questions, Reason For Report

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